Frequently Asked Questions (FAQ)

MADINA TRADING COMPANY (PRIVATE) LIMITED

📍 Office №10 A, Model Sabzi Mandi, Depalpur, Okara, Punjab, Pakistan.
📞 03430432758
✉️ ahmadhassancmk84@gmail.com

What is MADINA TRADING COMPANY (PRIVATE) LIMITED?
We are a formally incorporated Private Limited company based in Okara, Pakistan. Our mission is to revolutionize the digital marketplace by providing a comprehensive range of consumer goods and e-commerce solutions, including virtual malls and digital marketing.

Where is your head office located?
Our physical operations are centered at: Office №10 A, Model Sabzi Mandi, Depalpur, Okara, Punjab, Pakistan.

How can I contact your support or sales team?

  • Phone: 03430432758

  • Email: ahmadhassancmk84@gmail.com

Services & E-Commerce Solutions

What are your primary business activities?
Our operations cover the full spectrum of digital commerce, including:

  • Online shopping for consumer and general goods.

  • Internet advertising and digital marketing.

  • Creation of virtual malls, digital stores, and shopping catalogs.

  • End-to-end e-commerce infrastructure and solutions.

Which business models do you support?
We are legally authorized to operate across all major e-commerce modes, including:

  • B2B: Business to Business

  • B2C: Business to Consumers

  • B2G & G2B: Interactions involving Government entities.

  • C2C: Consumer to Consumer

  • C2G: Consumer to Government

Do you provide marketing services for other brands?
Yes. We provide internet advertising and marketing services to help other businesses establish their presence in our virtual malls and across the wider digital landscape.

Logistics & Global Reach

Where do you deliver your products?
We offer delivery services both inside and outside Pakistan. We leverage a robust logistics network to ensure our consumer goods reach global markets while maintaining high standards of local service.

Can international customers shop with you?
Yes. Our platform is designed to facilitate global trade, allowing international buyers to access Pakistani consumer goods through our e-commerce portals.

Compliance & Consumer Protection

Is Madina Trading Company compliant with National E-Commerce Policies? Absolutely. We strictly adhere to the National e-Commerce Policy of Pakistan. This includes following the mandated Code of Conduct and guidelines issued by relevant authorities to ensure a secure and transparent trading environment.

How do you handle customer complaints?
In compliance with legal requirements, we maintain a formal Complaint Handling Procedure. We prioritize consumer rights and aim to resolve any disputes or product issues through a standardized, transparent process.

Is your business legally registered?
Yes. As a «(PRIVATE) LIMITED» company, we are registered with the Securities and Exchange Commission of Pakistan (SECP) and operate within the full framework of Pakistani corporate and digital trade laws.

How can a business partner with your virtual mall?
If you are interested in B2B opportunities or setting up a store within our virtual infrastructure, please reach out via email at ahmadhassancmk84@gmail.com for a formal partnership proposal.